FAQ

Are all the items you sell used?

We obtain our items from a variety of places, mostly from estates. While the items are previously owned, most have been opened or used. However, we do receive items at times that the previous owner did not open or use, some are new with tags.

Can I sell items I own thru you?

Consignment can be an option thru SBE. You will need to contact us with the items you have. We will review what you have, their condition and current market demand. 

How often are items added to your store?

Items are regularly added to our store. It is constantly changing. You never know what you might find here!

How long do items stay listed?

The life cycle of each item is dependent on the item itself. We offer progressive discounts to keep our inventory moving and fresh.

How can I be sure about an item's condition?

We photograph each piece thoroughly, including close-ups of wear, patina, and any imperfections. Our detailed descriptions note condition honestly. We test items to the best of our ability. If you have questions about a specific item, reach out—we're happy to provide additional photos or details.

What are your shipping policies?

Processing Time All orders are processed within 3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Methods We ship via USPS. Once your order has shipped, you will receive a confirmation email with tracking information. If you want a different option, please contact us to discuss your preferred method.

Shipping Rates Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

Local Pickup Local pickup is available at no charge. If you select this option at checkout, we will contact you with pickup details once your order is ready.

Domestic Shipping Only At this time, we ship within the United States only. We do not offer international shipping.

Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@specialblendemporium.com. We will assist you thru the process with USPS to resolve the issue as quickly as possible.

Questions? For any shipping-related questions, please reach out to us at info@specialblendemporium.com or through our contact page.

What's your return policy?

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@specialblendemporium.com. 
Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@specialblendemporium.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal and Shop Pay.

How do I contact you with questions?

If you have additional questions that are not answered here, please contact us thru our Contact page and we will get back to you!